Delivery and Returns
How to order
Telephone: 01799 550508
UK Standard delivery 2-5 days Free
Western Europe 2-5 days from dispatch £9.95
Rest of Europe 5-10 days from dispatch £9.95
USA & Canada 5-10 days from dispatch £17.95
Far East & Australasia 5-10 days from dispatch £17.95
Rest of World 5-14 days from dispatch £17.95
Returns and Exchanges
If you are unhappy with any item, we are willing to exchange or refund provided that the item is returned in their original condition within 28 days of receipt and you have contacted us in writing to cancel your order within 14 days of delivery.
Please ask for proof of postage from the Post Office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit. Returned postage charges will only be refunded if the item is damaged or faulty. In this instance, please inform us within 24 hours of delivery by email to arrange for a replacement to be sent.
Please return your item within 28 days of receipt of the goods. We will give you a full refund or exchange* within 14 days of receiving the item(s). Please note delivery fees will not be refunded. *This excludes international orders, which are eligible for returns only.
All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice and delivery packaging All un-damaged, correctly returned products will be credited to the original purchaser’s credit card. We strongly recommend you obtain a free ‘Certificate of Posting’ from the Post Office, as we will not accept responsibility for parcels lost in transit.
International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU). International customers must clearly write ‘return’ or ‘unwanted goods’ on the label of their returns parcel to avoid unnecessary customs charges.
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund. We may instead return your purchase to you.
Please return your item to:
Cove Cashmere Ltd, Unit 2 Brices Yard, Butt’s Green, Clavering, Essex CB11 4RT
Vat No. 164120248